Thank you to all our customers for their support and patience over the three weeks it took to get the Post Office trading back to normal. A special thank you to the many customers who called the Post Office helpline. Also Richard Cordon and Terry Frost of the Parish Council who made numerous calls to different organisations to highlight the problem, thank you.

The problem was caused by an upgrade of the Horizon computer system the Post Office operates on. This is a major IT project Post Office Ltd and Fujitsu are rolling out to all Post Offices in the near future.

The changes to the system should allow, in the long term, a better service to customers.

I do understand how frustrating it has been not being able to draw money, post letters and parcels, do vehicle taxing and the many other services the Post Office has to offer.

Thank you for not giving up on us.

In the eleven years of being the Postmaster at Skirlaugh I have seen many changes to the services offered at the Post Office. Hopefully the changes to the system will strengthen our position and continue to make Skirlaugh Post Office a viable, busy and important part of the community.

None of the above could have been achieved without your support and the support of the staff over the years.

Lastly thank you to Sue, Verity and Jane who also have had a very stressful three weeks. Their knowledge of IT is now second to none!

Thank you all once again.

Steve Thompson
Postmaster

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